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THE SPOT POLICY

 

Arrival


Please be punctual for your appointment to allow time to complete or update forms and settle in. New clients will be required to complete a variety of forms, this will ensure safe and optimal treatments. All forms and records are strictly confidential and kept in your private client folder for future visits.  


Credit Card on File


All clients must have a valid credit card on file. This credit card will be connected to the Square payment system.  


Arriving Late


Arriving to your treatment late may result in a shorter treatment time. This is necessary in order for me to stay on schedule and accommodate my next scheduled appointment. Shortened appointments will not result in a lowered price for your treatment. If you are 15 minutes late to your appointment then your appointment will be cancelled and rescheduled. Please be aware that this is considered a cancellation/no show and will result in a cancellation fee amounting to the cost of the scheduled appointment being charged to your credit card on file.  


Reschedule/Cancel/No Show Appointment


Your appointments are very important to me and are reserved especially for you. I completely understand that there are unexpected things that can come up in life. If you need to reschedule or cancel an appointment, I simply ask that you do so at least 24 hours before your scheduled appointment. Please understand that when you fail to reschedule or cancel your appointment without giving me enough notice, I miss the opportunity to schedule that time towards another client. You will receive an appointment reminder 1 day prior to your appointment via email. Please understand that it is your responsibility to remember your appointment dates and times. THE O SPOT adheres to a 24 hour cancellation policy. If  your appointment is cancelled within less than 24 hours, or you  do not show, you will be subjected to a cancellation fee amounting to the cost of the scheduled service.

Illness


I consistently provide an environment for myself and for my clients that is safe, clean, and disease free. I ask clients to please cancel and reschedule their appointment if they are not well and have any kind of contagious viral or bacterial infection. Coming into The O Spot care when you are unwell puts other clients at risk of getting infected. Please remember that I have the right to respectfully refuse performing a treatment until you’ve recovered.  


Sanitation


Sanitation is a top priority at The O Spot. I use professional medical grade disinfectants, sanitizers, sterilants, and Health Canada outlined chemicals to disinfect all tools, equipment, and surfaces. Tools and linens are never reused before they are thoroughly cleaned. All linens are thoroughly laundered after each use. If at any time an item cannot be thoroughly cleaned after use it is disposed of.  


Medical History


Medical history forms must be filled out by all clients. This information is collected in order to ensure I have a clear understanding of your medical history, medications, active topical being used, allergies, and recent surgeries. This will enable me to clearly identify any contraindications to treatments or products. The goal is to always ensure you are an optimal candidate for treatment(s) and to identify if a treatment needs to be altered to suit your needs. Your health and safety is top priority - therefore it is mandatory to fill out all required forms and to be 100% honest in all answers. All medical information will be kept confidential and I abide by all privacy laws.    


Minors


Clients under the age of 18 must present written permission from their parents or guardian prior to their first service, or have their parents present at initial consultation. Clients under 15 years of age must have a parent or guardian present at all times.  

Method of Payment


Cash, Visa, MasterCard, AMEX, and Interac are all accepted. Square fee of 10 cents for debit cards will be added and a fee of 2.65% will be charged for all other cards.


Gratuities


Gratuities are entirely at your discretion and are not included in the price of treatments but often range from 15% to 20% in the Spa Industry. Please remember that gratuities are much appreciated for time and services rendered but in no way expected.   


Pricing


Treatment and product pricing is subject to change at any time without notice.


Promotions


Specials/Promo/Sales can not be used or combined with any other offer, promotions or third party gift certificates and online vouchers.  


Series of Treatments Return Policy


I am unable to refund payment of treatment series once it has been purchased. However, I will provide a credit of equal value for future use.